Our Services
Managed Service Desk
With a team of highly skilled and customer-focused professionals, we are here to provide you with timely solutions, creative answers, and unwavering assistance throughout your journey with us. Your contentment drives us, and we’re excited and fully prepared to exceed your expectations in every way possible.
Our Philosophy
Core Beliefs
- Sustainable Service Models: We believe in a significant opportunity to aid organizations keen on leveraging technology to bring their business models to life.
- High-Quality Offerings: Through consistent, scalable, high-quality service desk offerings, we aim to take your business to the next level.
Operational Excellence
- Proactive Support: By shifting from reactive support to a proactive, knowledge-centered approach, we’ve showcased our ability to optimize performance for our clients.
- Adaptability: We’ve adapted and expanded our services to meet their evolving needs. Our model is designed to enhance quality while capturing efficiencies.
What We Offer
Technical Support
- Level 1 and Level 2 Support: Our Analysts Provide Level 1 and Customized Level 2 Support. We specialize in providing remote and onsite Service Desk services across a wide range of clients and technologies.
- Special Focus: Particular focus on Microsoft 365 and its associated applications.
Efficiency and Training
- Industry Standards: Our remote support desk consistently outperforms industry standards, concentrating on speedy resolutions and minimizing the need for escalation.
- Staff Qualifications: Our analysts and engineers are trained in Help Desk Institute and ITIL® standards and frameworks.
Ark Technology Consultants
Why Choose Us
- Experienced Team: Many of our team members arrive with years of experience or have developed their skills within our company.
- Efficiency: Our team efficiently handles most level 1 inquiries in a matter of minutes.
- Client Satisfaction: This efficiency has contributed to our consistently high customer satisfaction rating among our clients.
White Glove Service
Configuration Center Services
- Warehousing and Delivery: Ark provides warehousing and delivery services for our commercial, corporate, and public sector clients.
- Pre-staging and Configuration: This allows for any out-of-the-box failures to be replaced or repaired prior to delivery.
Repair Services
- Warranty Support: Ark provides repair service for most manufacturers in or out of manufacturer warranty.
- Contract Types: We offer contract and T&M repair services.
Enterprise Solutions
- Rollouts, Migrations, and Upgrades: Ark specializes in smooth enterprise level and nationwide rollouts, migrations, and upgrades.
- Project Management: Ark brings together tested processes, effective project management, and in-depth technical knowledge and expertise.
Ark Technology Consultants
Ark Technology Consultants is your full-service partner. From day-to-day support to full implementation and optimization projects or assisting with your licensing requirements, to providing short and long-term staff augmentation.
Locations
Corporate HQ Garden City, NY
Blue Bell, PA
Branchburg, NJ
Cary, NC
Jupiter, FL