Garden City, NY – October 2024 – Ark Technology Consultants, a leader in delivering modern IT solutions, announces the launch of Ark ITSM 2.0. Ark’s service management solution is built on the latest version of the EasyVista Service Manager platform and introduces advanced automation, enhanced reporting, and seamless integration with Microsoft Power Platform and PowerBI.
Key Enhancements
- PowerBI Dashboards: Real-time data analytics provide deeper insights for clients to make informed decisions quickly.
- Microsoft Power Automate Integrations: Self-service portals streamline processes with automated ticket processing and user provisioning, improving efficiency and accuracy.
- Automation and Alerting: Advanced automation in ticket processing, incident management, and alerting integrates with 3rd party SIEM services, ThreatLocker, and Microsoft M365 Security to manage and mitigate risks.
Benefits to Clients
- Enhanced Efficiency: Streamlined incident routing eliminates unnecessary triage steps.
- Improved Client Satisfaction: Proactive incident management and enhanced reliability build greater trust in Ark’s IT services.
- Microsoft API Capabilities: ITSM 2.0 highlights Ark’s expertise in integrating Microsoft Power Platform.
“We are excited to bring Ark ITSM 2.0 to our clients. This upgrade represents our commitment to continuous improvement and delivering top-tier IT service management solutions.”
About EasyVista
EasyVista provides intelligent IT Service Management (ITSM) solutions that help organizations automate and streamline IT processes, enhancing service quality and user experience. For more information, visit www.easyvista.com.
About Ark Technology Consultants
Ark Technology Consultants is a cloud services firm combining modern technology solutions with expert consultative guidance on governance and adoption. Ark serves mid-market commercial, education, and public sector organizations nationwide from its headquarters in Garden City, New York.