For Immediate Release
Ark Technology Consultants Launches Ark ITSM 2.0: A New Era of IT Service Management With 24×7 Capabilities
Empowering Businesses with Advanced Automation and Enhanced Reporting
Garden City, NY – October 2024 – Ark Technology Consultants, a leader in delivering modern IT solutions, announces the launch of Ark ITSM 2.0. Ark’s service management solution is built on the latest version of the EasyVista Service Manager platform and introduces advanced automation, enhanced reporting, and seamless integration with Microsoft Power Platform and PowerBI.
Key Enhancements:
- PowerBI Dashboards: Real-time data analytics provide deeper insights for clients to make informed decisions quickly.
- Microsoft Power Automate Integrations: Self-service portals streamline processes with automated ticket processing and user provisioning, improving efficiency and accuracy.
- Automation and Alerting: Advanced automation in ticket processing, incident management, and alerting integrates with 3rd party SIEM services, ThreatLocker, and Microsoft M365 Security to manage and mitigate risks.
Benefits to Clients:
- Enhanced Efficiency: Streamlined incident routing eliminates unnecessary triage steps.
- Improved Client Satisfaction: Proactive incident management and enhanced reliability build greater trust in Ark’s IT services.
- Microsoft API Capabilities: ITSM 2.0 highlights Ark’s expertise in integrating Microsoft Power Platform.
“We are excited to bring Ark ITSM 2.0 to our clients,” said Walter Cook, CEO of Ark Technology Consultants. “This upgrade represents our commitment to continuous improvement and delivering top-tier IT service management solutions.”
About Ark Technology Consultants
Ark Technology Consultants is a premier IT consulting firm specializing in cloud solutions, cybersecurity, and IT infrastructure services. Committed to innovation and customer satisfaction, Ark Technology Consultants helps organizations achieve their technology goals and drive business success.
For more information, visit www.arktci.com or contact info@arktci.com.
About EasyVista
EasyVista provides intelligent IT Service Management (ITSM) solutions that help organizations automate and streamline IT processes, enhancing service quality and user experience. For more information, visit www.easyvista.com.
Media Contact:
Kristen Stoneman
Ark Technology Consultants
Phone: 919-673-8506
Email: kstoneman@arktci.com